How to reduce WISMO calls in ecommerce?

How to reduce WISMO calls in ecommerce?

You can reduce 'Where Is My Order' (WISMO) calls by integrating your order management system with an AI-powered tracking tool like Uttik. This provides customers with real-time status updates instantly, deflecting routine inquiries that typically overwhelm support teams. Automating these answers ensures customers stay informed without needing to contact a live agent.